Shipping Policy

Complete Diet Solutions is managed by its parent company, CC Medical Consulting. We are real people treating real patients and not a typical internet business. We operate primarily Monday through Friday & some Sundays. Telemedicine Appointment times are available based on our physicians' availability, which is listed on the Booking Calendar.

We do not work holidays, and after-hours assistance is limited. We do return calls and answer emails in a timely manner.

Once you place an order, it must complete processing before being shipped. Our injections are compounded by licensed sterile compounding pharmacies that are PCAB accredited and compliant with all regulations.

The ordering process for all first-time patients requires the following steps:

1. Request a Consultation: Register with Complete Diet Solutions by completing the "Request A Consultation" form. A representative will contact you to schedule a visit with a practitioner.
2. Complete Forms: Your appointment will be confirmed via email, which will include links to all Medical Intake forms, lifestyle evaluations, and treatment consent forms for you to complete and submit online.
3. Attend Consultation: An email reminder will be sent prior to your visit to help you connect with the physician.
4. Payment: At the conclusion of your free consultation, your payment for the product will be processed securely over the phone. An order confirmation/receipt will be emailed to you promptly.

Note: Products will not be shipped until all steps are complete. Refills require a phone consultation, which will be recorded in the Tebra (formerly Kareo) EMR patient chart. Once your order has been shipped, you will be e-mailed a tracking number.

Completion of your payment for an order confirms your agreement to allow a third party (pharmacy and shipping carrier) to have access to your shipping address and email for communication purposes (e.g., tracking and service exceptions).

All orders are shipped via FedEx, UPS, and USPS. Please note Complete Diet Solutions will not be held liable for packages requested to be delivered without a signature or for packages left unattended. Changes to a shipping address once an order is in process will incur a $10.00 intercept fee.

To ensure product quality and stability, orders placed on a Friday may be held for shipment until the following Monday. Most orders will be shipped within 48-72 hours of purchase; first-time orders will ship following the initial physician consultation. We do not ship internationally.

Inclement weather and certain holidays may delay shipping. Complete Diet Solutions and CC Medical Consulting cannot prevent these delays and cannot accept liability for them. You will receive a tracking number from the automated shipping notification system when your order is processed.