Telehealth Protocol

Complete Diet Solutions offers safe, non-invasive elective medical services through our TeleHealth EHR/EMR System hosted by Tebra. This is a HIPAA Compliant secure video chat and electronic chart system designed to protect patient records while properly documenting diagnoses, medical services and any dispensing of medication and instructions.

The following is a guide for obtaining products and services from Complete Diet Solutions:

1. Initial Request: A potential patient requests an elective medical service by registering with Complete Diet Solutions' Tebra (formerly Kareo) account and completing all Consent for Treatment and Medical History Forms.
2. Agreement to Policies: The potential patient agrees to the Privacy Policy and Terms and Usage at CompleteDietSolutions.org through their Tebra account.
3. Schedule Consultation: The potential client schedules a consultation with a physician as part of registering and establishing a patient chart. By doing so, the patient agrees to become a registered patient of the physician within the state where the physician is licensed.
4. Medical Records Evaluation: A physician evaluates the potential patient's medical records.
5. Telehealth Consultation: The physician consults with the potential patient via secure video chat or a telephonic call. The physician documents the evaluation to diagnose if the client would benefit from our products and services. The diagnosis is based on medical history, information provided during the evaluation, and photo documentation.
6. Prescription and Payment: After review, the physician issues a prescription. The patient is then charged for the consultation and fees for any services rendered via credit card. An order confirmation, receipt, and tracking information are emailed to the patient.
7. Follow-Up: Complete Diet Solutions staff will follow up with the patient (via phone call or email) to confirm understanding of services, protocols, dosing directions, and ensure they have all necessary materials.

Telemedicine involves the use of electronic communications to enable health care providers at different locations to share individual patient medical information for the purpose of improving patient care. The information may be used for diagnosis, therapy, follow-up and/or education.

By agreeing to this form, I understand the following:

1. I understand that the laws that protect privacy and the confidentiality of medical information also apply to telemedicine.
2. I understand that I have the right to withhold or withdraw my consent to the use of telemedicine at any time.
3. I understand that I have the right to inspect all information obtained and recorded during a telemedicine interaction.
4. I understand that a variety of alternative methods of medical care may be available to me.
5. I understand that telemedicine may involve electronic communication of my personal medical information to other medical practitioners.
6. I understand that it is my duty to inform my provider of electronic interactions regarding my care that I may have with other healthcare providers.
7. I understand that I may expect the anticipated benefits from the use of telemedicine, but that no results can be guaranteed or assured.